Terms and Conditions

Changes to Privacy Policy

This Privacy Policy was last updated on : 9th June 2021

We may from time to time change these terms and conditions. Users of this Site will be notified, of any changes by posting the revised policy reflecting any changes, with a new effective date on this page. Your use of our Site following any such changes means that you agree to the revised Terms and Conditions. These Terms and Conditions specifically include the “Privacy Policy”, “Refunds and Returns”, “Payment Policy”, “Cookies”, as listed in the paragraphs below.

Privacy Policy

Busy Quilting takes the security of your personal information seriously. We do not give out information about our customers. Your personal details are protected by your Username and Password. Any credit card details you send us are passed through a secure server using the latest 128 bit with SSL ( secure socket layer) encryption technology.

We will not provide your user information to any third party without your consent unless we are required by law. Busy Quilting uses cookies to ensure correct details are being sent. Personal details are not stored in the cookie.

You must not transmit or attempt to transmit any materials of any kind to this website, which contains a virus, malicious computer code or other harmful component or otherwise attempt to alter any content of this website.

When you provide your User Information you are representing and warranting that all of the information provided is true and correct and are agreeing to indemnify Busy Quilting for any losses or expenses that Busy Quilting may suffer if any of this information is incorrect.

Your personal information: When you place an order through our site, we will hold your order information for our records only. Personal information volunteered to Busy Quilting for any thread club will be kept on file for the duration of the program or until customers opt-out of the program. As always, Busy Quilting will not share this information with third parties.

Information we collect: We may collect information from users in a variety of ways, including, but not limited to, when users visit our site, add an item to their cart, place an order or subscribe to our newsletter. Users may be asked for, where appropriate, name, email address, mailing address, phone number or credit card information. We will collect this type of personal information only if it is voluntarily submitted.

Refunds and Returns

Please choose carefully when purchasing merchandise, as Busy Quilting does not accept refunds or exchanges for change of mind purchases or for incorrect choices. Should your purchase arrive and be found to be defective or damaged please contact us (sales@busyquilting.com.au) within two days of receiving your order. We can then investigate a solution. All items must be returned within 15 days with the products in the products original state, with a copy of the invoice/proof of payment. All packaging must be returned. Refunds or exchanges will be at management’s sole discretion once damaged goods are received back. Shipping & handling charges will/are not included in refunds. Refunds will only be credited to the same credit card as used in the original purchase. Please send all returns to Busy Quilting address as detailed on the contact us page. Goods must be returned to our store at your cost prior to any refund or exchange taking place. Proof of ID may be requested, and this ID must match the details that were provided at the time of the purchase.

Payment Policy

All sales are made in Australian Dollars and include GST where applicable. We only accept Mastercard and Visa Credit Cards and Debit Cards through the Eway Payment Gateway. Or you may use Direct Bank transfer.

We accept payments through Eway. When processing payments, some of your data will be passed to Eway, including information required to process or support the payment, such as the purchase total and billing information.

The credit card information supplied at the time of purchase is processed by the payment gateway of the service provider and is not supplied to Busy Quilting. It is the sole responsibility of the User to ensure that the information entered in the relevant fields is correct. It is recommended that you take and retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise after purchase.

The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Busy Quilting or the Payment Service Provider have any control over such matters.

The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Busy Quilting gives any assurance, that the information so provided online by a user is secured or may be read or intercepted by a third party. Busy Quilting does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user.


If you make a purchase on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you make another purchase. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.